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Policies and Shipping

100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Bikes can be returned within 7 days of purchase in original show floor condition. Please read "Returns" below for more information.

SHIPPING

Shipping & Handling Rates- charges are calculated based on purchase amount

Rates below are for Continental U.S. only- please contact us for shipping rates outside of Continental U.S.

Merchandise Value Ground 2- Day Service
$0.00 to $25.00 $4.99 $13.99
$25.01 to $50.00 $6.99 $15.99
$50.01 to $79.00 $9.99 $18.99
$79.01 and up FREE $19.99

SHIPPING and HANDLING POLICIES

Please Note: Orders usually ship 1-2 days after order has been placed.  Orders are shipped on weekdays only, no holidays.  Cutoff for expedited shipping is noon central time. 

Some items such as wheels, framesets and bicycles may be subject to additional shipping and handling charges because of size or weight. We will contact you before processing your purchase to confirm shipping costs.

Please contact us for shipping costs outside of Continental U.S.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

IN-STORE PICKUP

Most orders will be ready within one business day. We are happy to accommodate quicker pickup times if you would kindly call us by phone to confirm the order prior to picking it up. Unless special arrangements are made in advance, orders need to be picked up within 10 days or a 10% restocking fee will be charged.

HOME DELIVERY

We offer home delivery of new bicycles within certain areas of Central Maryland and Baltimore City.  If you take advantage of this option, we will also install any accessories for free if purchased at the same time as your new bike. We'll then deliver the bike to your home and our skilled technicials will set up and adjust the bike for you.  What could be easier?  Call us today!  

Please click here for more details on Home Delivery

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Bikes may be returned within 7 days of purchase in original show floor condition. We reserve the right to deny returns if bicycles are in any condition other than new and/or charge the consumer for parts which show use such as tires, grips and saddles. Items that are in noticeably used condition will be charged a re-stocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.

PRICES AND INFORMATION

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.

 
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STORE HOURS, ALL LOCATIONS:
Monday - Friday 10am to 8pm   |   Saturday 10am to 6pm   |   Sunday 11am to 5pm
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